Policy Privacy

This statement informs about the processing of personal information that we collect from users, visitors to our website. The information about your personal data, as well as the payment data provided by you and collected on our website, phones, emails, or other means. Medical Response International SLU, is the owner of, https://drnear.online/, (hereinafter “the website Drnear.online”), which is informed to users, (hereinafter “patient user”) and visitors of the website, in compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), in accordance with the requirement of article 10 of the aforementioned Law. the aforementioned data is available to the user. Involving the acceptance of the privacy policies and contract terms with the use of the website.

The interested party can contact the data protection delegate: Global Consultors & Controllers SL Contact: https://www.globalconsultors.es, Email: info@globalconsultors.es, or by sending their request by post to Medical Response International SLU, Victorio Luzuriaga street 34 B, 07015. Palma de Mallorca. Spain or email: info@drnear.online

Medical Response International SLU, is responsible for the treatment of the data collected, being the owner and responsible for a file, committing to protect and respect the privacy of that data. We inform users about the processing of personal data, obtaining and uses for any question related to it, likewise reserves the right to modify the privacy policy at any time, communicating to users so that the changes and the acceptance of the same, in case of continuing to be users.

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of their personal data and the free movement of these, the Law Organic 3/2018, of December 5, Protection of Personal Data and guarantee of digital rights and Law 41/2002, of November 14, Basic Regulatory of the Autonomy of the Patient and Rights and Obligations in the Matter of Information and Clinical Documentation, Law 15/1999, of December 13, Protection of Personal Data (hereinafter RGPD) and RD 1720/2007, of December 21, which approves the Regulations for the development of the RGPD (hereinafter RLOPD) patients, users and the general public are informed, regulating the use, including access without user identification, of the services of the website https://www.drnear.online in relation to the following aspects:



The data is collected in order to manage, maintain and control the relationship with you, the use or the provision of services.

We collect your identification data, transactional data for the payment of the services offered on the web, as patients or representatives of the same.

Said data necessary to provide a quality medical assistance service.
a) The data will be provided by the interested party or the patient’s representative when visiting the website Drnear.online, b) the internet protocol (IP) address and other data such as the browser you use, pages you visit on the website, c ) also by registering as a patient user, to use the services of the web, d) in the contact forms on the web, e) reservations of medical appointments on the platform, d) information that is sent regarding contracted services , as well as others related to the platform, e) They are also obtained by cookies and similar technologies, which we will comment on below.



Drnear.online uses cookies on its website, which contain information that is downloaded to their computer or mobile device when the patient user visits the website, allowing the website to recognize the user’s device. They have different functions: how to improve the user’s navigation, being their own or that of third parties, session or persistent, advertising, analysis, techniques and personalization.

The user will freely decide whether or not to implant cookies and their elimination, as indicated by their browser. You can also configure it to accept or not cookies. The limitation of cookies could affect the services and operation of the website.


  • The data will also be processed in order to manage and process requests for information, complaints, suggestions, claims, linked to data protection and their rights, with the consent of the interested party and / or legitimate interest of the person responsible for the treatment.
    The data may also be used to send information about services, products, by electronic means of the newsletter that you have explicitly subscribed and accepted, as well as for the billing and collection of the services offered on the website.
    The data may be used for surveys on the service received, in order to improve them.
    The geographical location data of the mobile device, computer in order to provide medical assistance services.
    The data of doctors, medical centers will be processed to manage the services they offer on our website. Patients access the information necessary for the sale of the aforementioned service.
    The data will be used to analyze and prepare reports for statistical purposes on the use of services. Improve and perfect the tools and functionalities provided by the services.
    The data may be used for legal purposes, for data protection, health issues, tax agency, etc.



    In the event that you register on the website Drnear.online, using the registration data from Facebook or Google, Drnear.me will store this data only for the user registration. The information transferred is subject to the privacy policies and terms of use of Facebook and Google.

    If you want to prevent the transfer of such data, you can register directly on our website Drnear.online.

    Drnear.online has a company profile on facebook, LinkedIn to provide product and service information

    The user will be able to access the privacy policies of these Social Networks and guarantee their own privacy.



The data will be kept for the time strictly necessary for the purpose for which they were taken, at least five years, unless a specific regulation establishes a minimum conservation period greater than that indicated, in which case the provisions of the applicable regulations will be followed.

Once the minimum period is exceeded, and there is no care and / or contractual relationship, the person in charge will keep this data blocked, in order to comply with legal requirements.

Those personal data provided requesting information, complaint, suggestion, claim, data protection exercises, will be kept for the time necessary for the processing of the request, exercise and defense of claims and for the established legal time.

The data processed for legal issues will be kept for the time established by law.

Those data that the user has subscribed, giving their consent, will be kept until the user unsubscribes or exercises the right of deletion or opposition.

The data collected for the formalization and execution of the contract will be kept for the duration of the contractual relationship, as well as for the period necessary for the formulation, exercise or defense of claims, at least five years.

The data processed for the sending of commercial communications will be kept until the interested party does not revoke the consent and / or exercise their rights of opposition and / or deletion.



To guarantee an adequate service of medical assistance, prevention, diagnosis and treatment, by the medical providers, who will process the data on behalf of the person in charge and as those in charge of the treatment of the patient’s personal data, the collaborating medical center or the owner company and insurance companies, insurance management companies of the insured. It is necessary that certain service providers and / or collaborating entities treat and protect your data on behalf of the person in charge of the medical center, hospital, insurance companies and managers, etc. as in charge of the processing of your personal data. Likewise, other third parties could have access, always limited to the task they perform, when working together with medical service providers, such as auditing companies, documentation destruction, marketing, legal advisory and management services, computer services, etc. Being obliged not to disclose and treat the data properly.

The patient authorizes the health care assessment reviews to be published, anonymously, on social media, the website, and other information and communication media.

In summary, personal data will not be communicated to third parties except legal obligation, vital interest or prior consent of the interested party, only in the cases and to the following recipients:

Health centers, doctors, collaborators with Dr near.online in order to provide medical assistance.

Insurance companies of the user patient and management companies in charge of assuming, managing and validating the payment of the patient’s medical care expenses, which have been communicated to us by the insured patient or responsible guardian of the insured about the legitimacy of the management of the systems and services of health care and Law 50/1980 of the Insurance Contract.

When the patient has arranged travel insurance with an entity located outside the European Economic Area, whose legislation does not offer a level of data protection equivalent to that of the European Union, it may be necessary to carry out an international transfer of data to facilitate the payment of assistance services provided, management and verification with the insurance company facilitating the patient the process of assistance, coverage and payment of healthcare expenses. If the patient objects, it could cause the rejection of medical coverage by the insurance company, the patient being solely responsible.



Drnear.online will treat the data collected, with confidentiality and due secrecy according to the requirements of the RLOPD, with all the technical means available to prevent theft, misuse, loss, change of data, unauthorized access to the information provided by the user. . The data collected in the forms on the website, as well as in the sales processes of the medical assistance service, have been with the express consent of the user, accepting the privacy policy and contract terms, with the marking of the box for this purpose.

The user will expressly authorize the collection of data referring to geolocation to provide the service. Which will be eliminated once the service ends.

The user being responsible for the data provided to the website, as well as for any change notified, its truthfulness and accuracy, likewise the user will be an adult over 18 years of age to be able to access services and products on the website. Drnear.online.

All the information provided by the user during the service purchase process will not be processed by Drnear.online but by the payment platforms, Pay Pal, stripe. Whose privacy policies and terms of use can be consulted on their respective websites.



You can exercise your rights of access, rectification, deletion, limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims; finally, and for reasons related to your particular situation, you may also exercise the right of opposition and portability. Likewise, you may revoke, at any time, the consent given for the processing of your data.

The exercise of rights, as well as the revocation of consent for the processing of your data may be exercised by writing to: Medical Response International, calle Victorio Luzuriaga 34. 07015. Palma de Mallorca, providing a photocopy of your ID or equivalent document and indicating the right you wish to exercise or by sending an email to the email info@drnear.online

In those related to the newsletter, at any time you can unsubscribe by clicking at the bottom of the newsletter itself.

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