términos y condiciones

Medical Response International S.L.U. with CIF: B57609380, with registered office at Calle Victorio Luzuriaga 34. 07015. Palma de Mallorca, and registered in the Mercantile Registry of Palma de Mallorca, Volume 2379, Folio 1, Sheet PM-63715, 1st Inscription is the owner of the website https://drnear.online (hereinafter, the “Drnear.online Website”).

The terms and conditions (hereinafter, the “Contract Terms”) regulate the intermediation service by which Medical Response International S.L.U. makes available to the patient, (hereinafter “the patient user”), for their contracting, the products and / or services delivered and / or supplied by the Provider of the medical care service to the patient (hereinafter “Medical service provider” ).

By using the Drnear.online website, the user accepts the contract terms and privacy policy, as well as the functionalities and conditions of the services offered there. Likewise, by checking the acceptance box of the contracting terms during the purchase of medical assistance services, you imply acceptance of said contracting terms, as well as the privacy policy.

If you have any problems, doubts or malfunctions of the website, you can contact us by phone from 09:00 to 17:00, or through info@drnear.online

Drnear.online may limit, suspend or withdraw the access of the user who violates the rules established herein. The User undertakes to make correct use of the Web in accordance with the Law and these Conditions, its breach will make the user respond to Drnear.online and / or third parties for the damages caused, prohibiting or denying access to the website and the services offered. Users are responsible for the truthfulness of the information they provide us through different channels, forms, records, etc., as well as their access codes for the use of the services, products and functionalities of the website.

Any fraudulent use of the services offered, identity theft, simulation of symptoms on behalf of the registered user or patient who has made the reservation, both in face-to-face medical services and in video consultations or telephone calls, will be the total responsibility of the patient user in front of all the injured parties.

The system will issue a Voucher code, at the end of the service reservation, which will allow the client to receive the medical assistance service showing it on paper or electronic devices, valid for 3 days.

Telemedicine medical services are provided by third parties, who offer and sell the medical assistance service for patients and corporate clients who book their medical appointments on Drnear.online.

  • ELECTRONIC CONTRACTING. MODIFICATION OF THE TERMS

Drnear.online manages and offers a telemedicine platform for users, patients, corporate clients and doctors, the latter being the ones who offer their services as providers of final medical services, receiving their fees as agreed, for the contracted medical service, and at the same time the user’s needs are met.

The relationship that is established will be between the user and doctors, which are reflected in the contracting terms and privacy policies, being accepted by the user regarding the conditions, descriptions, circumstances that the medical service provider requires.

For Premium customers there will be benefits differentiated from the rest, manifested in the particular conditions that will be sent to them.

 

  • STEPS OF ONLINE PURCHASE

The User on the website will select the products and / or services that interest him, as well as the day and time.
Enter the personal data requested and start the electronic purchase process that ends with Finalizing the order, and express acceptance of the terms of contract and privacy policy, by checking the box for this purpose.
The patient will pay for the medical service. At the end of the order, a summary will appear on the website, for the purchase made with details of the same, likewise an email will be sent with the confirmation of the purchase and the steps to carry out the teleconsultation with the doctor. It is important to provide a valid email.
There could be, at specific times, a delay in the selected time due to the high demand for the service, as well as the possibility of having to change the time of the reserved appointment, prior communication.

The contracting terms may be modified by Drnear.online at any time, which will be published on the website. The date from which these Contract Terms are in force is the one at the end of the document. The duration of the contract will be until the end of the contracted medical service.

  • PRICE AND PAYMENT METHOD

The prices shown on the Website are final prices of the products and / or services (exempt from VAT). Said prices will be shown in Euros (€). All these amounts will be shown to the patient user in a detailed manner and prior to payment during the hiring process.

Payment is made through credit card, debit card, PayPal and will be charged to the patient’s account at the time of purchase. The patient user will provide the information: Name of the holder, type of card, card number, expiration date of the card or any other that is required during the purchase process. The patient user agrees not to provide false information, including names, addresses and / or contact or payment details, as well as not to initiate any illegal activity in connection with the purchase and not to allow anyone to do so.

To make the payment, the patient user may be redirected to the website of the bank that issued the card to process the payment, where they can pay with their debit or credit card safely, Stripe and Paypal payment gateway. Being responsible for the transaction data provided by the patient user. It is suggested to read the contracting terms of the payment gateways.

Once the purchase has been made on the website by the patient user, the corresponding invoice / receipt will be issued.

Drnear.online states that it does not have access to or store sensitive data related to the means of payment used by the user patient. Only the corresponding payment processing entity has access to this data for the management of payments and collections.

All data provided for these purposes is encrypted to guarantee maximum security.

  • RIGHT OF WITHDRAWAL, REFUNDS AND GUARANTEES

In accordance with the provisions of current regulations on consumers and users, the patient user may, without having to justify their decision and without any penalty, exercise the right of withdrawal 4 hours prior to receiving the medical service, once the service there will be no refund of the price of the service, neither total nor partial.

To exercise the right of withdrawal, the patient user must express it by sending an unequivocal communication to the email address info@drnear.online indicated in these Contract Terms indicating:

Name and surname of the Client
Address provided
Purchase code
Email address used for the purchase.

Drnear.online will communicate by email the acknowledgment of receipt of the Customer’s withdrawal and will make the refund of the amount of the Code within a maximum period of fourteen (14) calendar days from the day of the withdrawal request.

Any refund will be made through the same means of payment with which the Client made the transaction. In the event that the means of payment has been canceled, expired or is no longer valid for any reason, the patient user must notify the email address info@drnear.online. Otherwise, Drnear.online is not responsible for the reimbursement, so the patient user must contact their bank or payment service provider to process the reimbursement.

The reimbursement will be considered executed if the user patient does not reject it within fourteen (14) calendar days from the date of receipt. The exercise of the right of withdrawal will extinguish the obligations of Drnear.online with the Client in relation to the Code and / or the Assistance Service on which it has withdrawn.

The user patient will have the guarantee of receiving the contracted medical service, on the day and time indicated. At specific times there could be delays in the selected time due to the high demand for the service, as well as the possibility of having to change the time of the reservation, prior communication. Likewise, Drnear.online has a customer service, sending your request to info@drnear.online

 

  • RESPONSIBILITY FOR THE CONTENTS

Drnear.online guarantees that the contents, data or information related to the services offered on the website are reliable, truthful and exact. However, these data and information could contain errors and may be modified, both Drnear.online and its collaborators are not responsible for errors in the contents and possible damages as a result of them.

The photographs, texts, graphics, information, content and characteristics reproduced that illustrate the products and / or services of Drnear.online are only illustrative, they could also vary. However, their description will be as close to reality as possible.

The User will use the contents and information in accordance with the Law, the contracting terms and privacy policy, for which he must refrain from reusing, copying, reproducing, distributing or changing them, both for private use and to share them with third parties and the public in general.

The services and products offered on the website are intended to provide the user with different alternatives, it will be the user’s responsibility to select one or the other.

It will be the patient user who will give an evaluation or review to the medical service received, in no case Drnear.online will be responsible for the quality of the service offered by the medical provider, even so it undertakes to comply with the conditions and contract the service.

Drnear.online will maintain the proper functioning of the website, whenever possible, however it will not be responsible for the type of internet connection of the user, as well as problems, lack of internet supply at any given time, server failures, problems of malware or viruses that third parties have inserted or manipulated to affect the proper functioning of the website.

Drnear.online is not an emergency medical service. Medical problems that pose a risk to the life of the patient should be referred to 112 or medical emergency medical services.

  • VIDEO CONSULTATION AND TELEPHONE CONSULTATION

Medical consultations at a distance, by chat, telephone or videos, will have limitations in terms of physical examination, diagnosis and treatment, as well as factors unrelated to the doctor and the patient such as internet, telephone coverage, sharpness of images that could be shared, noise. third parties and the connection itself, being accepted by the user once the purchase of the service has been confirmed, however the service provider may coordinate with the user patient at another time, a new appointment in specific cases.

For the service to be carried out, a good Internet connection will be necessary, it will be your responsibility to configure your computer and information technology programs to access the service.

Remote medical consultations will be carried out by Google Meet and other technological supports, following the steps that will be indicated at the time of booking the appointment.

In the event that the medical service provider considers it, it will refer the patient user to medical centers and hospitals for a better diagnosis and treatment of the same.

Video consultations are helpful when people are looking for information about health needs. Video can be helpful in diagnosing some health problems, and the doctor you are talking to on video can sometimes initiate treatment and investigations. It is not designed to be a comprehensive healthcare service and there will be times when advice given in a video consultation will confirm the need to see a doctor face-to-face.

Patients should consider:

1 | Do not use video consultations if you think your health problem is urgent or an emergency.


2| Video consultations should not be used if you have a medical emergency, such as chest pain, severe abdominal pain, if you have lost consciousness, difficulty breathing, among others.


3| If it is a medical emergency for you or someone next to you, you should call 112.


4| At the time of booking the video consultation or telephone consultation, you have explicitly accepted the terms and conditions as well as the privacy policy.


5| Video consultations and international phone consultations can only be used to provide medical advice. Medical prescriptions, exams, treatments, among others, may not be prescribed or indicated outside the territory where the doctor legally practices.


6| Patients warrant that they are at least eighteen, 18 years of age and possess the legal right, ability, and ability, on their own behalf, to accept and accept these terms and conditions. All information must be truthful.


7| On certain occasions we may carry out identity checks to verify that you are the patient you claim to be. As for showing us your identity card, if you do not show it, the medical consultation may be denied.
Drnear.online reserves the right to refuse access to the service.

  • RESPONSIBILITY FOR THE CONTRACTING PROCESS

Both Drnear.online and the user undertake to comply with their legal and contractual obligations generated by virtue of this contract, the latter being over 18 years of age.

Drnear.online will not be responsible in case of unavailability of the products and / or services offered through the Website when this is due to force majeure, pandemic, theft or loss, or error in the order or data provided by the User, as well as in the event of errors, actions or omissions attributable to the Medical Service Provider.

Drnear.online will make every effort at its disposal to keep the products and / or services available through the Website, except for lack of availability or performance thereof, due to inactivity or temporary unavailability of the Website due to updating and / or technical maintenance of the same, as well as Internet access problems, technological problems, actions or omissions of third parties, etc.

In all the aforementioned cases, beyond the control and due diligence of Drnear.online, the User will not have the right to any compensation for direct or indirect damages or losses, nor for lost profits.

In the event of closure or suspension, transfer of the Website for reasons beyond the control of Drnear.online, the User of the service will be informed.

  • RESPONSIBILITY FOR THE ASSISTANCE SERVICE

Drnear.online will not be responsible for delays, defective compliance or non-compliance in the provision of the Medical Service when they are due to the non-compliance of the Medical Service Provider. The medical service provider will be solely responsible for the medical assistance service, diagnoses, treatments, as well as all the performance and quality of the service, obligations, rights, action or omission, leaving Drnear.online exempt from any claim, also for reasons of force major such as wars, natural disasters, strikes, among others that are classified as such.

  • APPLICABLE LAW AND JURISDICTION

Unless otherwise provided in the applicable legislation, for any litigious issue or that concerns the Website or the contracting of products and / or services regulated in these Contract Terms, Spanish legislation will be applicable, submitting the resolution of all derivative conflicts or related to the use of the Website https://drnear.online/ to the Courts and Tribunals of Palma de Mallorca..